ONLINE SHOP POLICIES

Purchases can only be made in the United Kingdom only.
We do not store credit card details nor do we share financial details with any 3rd parties. For more information on our privacy policy click here: https://www.skinsmiths.com/terms-conditions
We accept all major credit cards and paypal payments.
 
For memberships purchased online
Decide what works for you, either:
•    Pay upfront for 12 months and save 10% or 
•    Pay by subscription by paying a deposit online and then arrangements for your monthly ongoing payments are made in clinic.
All prices include VAT and this is detailed on the customer invoice.
For purchases that require delivery (eg. Product) we charge a standard rate of £2.99
For all nationwide deliveries you can expect these to take approximately 2-3 working days to arrive

For memberships purchased online: Confirmation of your purchase will be delivered electronically. Your selected clinic will then be in touch to arrange your appointment

For memberships purchased online: If for some reason you are not happy with your purchase or you are not eligible for treatment a full refund of your purchase will be given. If this occurs before your first appointment contact uk@skinsmiths.com and attach a copy of your invoice to your email. If this happens after your first appointment contact your selected clinic for the refund. Refunds will be processed by our team onto your method of payment. Allow three to five working days for the transaction to process.

For vouchers purchased online: If for some reason you no longer require your voucher, a full refund of your purchase will be given within 48 hours after your purchase. Email uk@skinsmiths.com and attach a copy of your voucher to your email. This must occur before redemption of the voucher. Refunds will be processed by our team onto your method of payment. Allow three to five working days for the transaction to process.
 
For product purchased online:  We hope you are 100% satisfied with your purchases from Skinsmiths. We will exchange or refund goods that are in a resalable condition, i.e. unopened and unused, but sorry, we are not able to exchange or refund products which have been used unless they are faulty.
If you would like to exchange your order please follow the instructions below:

 

  1. Email uk@skinsmiths.com and tell us the nature of your return
  2. Return the products to their original packaging and return within 10 days to: 

Skinsmiths UK
Ground Floor, 
68 Heath Street, 
London,
NW3 1DN

  • We recommend that you return your package using signature-required courier. If you use general post your package will not be insured and Skinsmiths cannot accept liability if it is damaged or goes missing.
  • We can only refund postage costs where the return is a result of our error.
  • It takes a maximum of 15 working days to process the return. 
If your purchase arrives damaged or defective, or if we have sent you the wrong product, please  email uk@skinsmiths.com  within 10 days of purchase. 
We will happily replace or exchange the items to the value of your order. Please do not post your return back to us using general post as you will not be insured for its loss if it is damaged or goes missing.

MEMBERSHIP POLICIES

Your Membership Plan is transferable between Skinsmiths. 

You must let your Treatment Provider know if your medical circumstances change in any way. Some medical conditions (such as pregnancy) may mean you are unable to continue with your treatment schedule. If you are unable to continue, you may put your Membership Plan on hold.

At our discretion, we may permit an early termination of your Membership Plan and in such circumstance we may calculate the retail price of any treatments received and reconcile this against the payments you have made. You will be liable for any underpayment. The current retail prices are available upon request, and are liable to change.

Skinsmiths may change rules and regulations to comply with applicable laws. Skinsmiths reserves the right to change your Membership Plan, privileges and pricing with 30 days’ notice.

There may be times where you might need to put your Membership on hold due to temporary relocation or medical circumstances, such as extended illness or pregnancy;
a. You may hold your Membership for a minimum of 30 days and a maximum of nine months. A minimum of one payment must have been made before a Membership Plan is eligible to be put on hold.
b. When your Membership Plan is put on hold, payments are suspended and you may not access treatment or benefits for the duration of the hold period.
c. If you have a Skin Health or Laser Hair Removal Membership and the hold period extends beyond your next treatment, meaning you don’t meet the recommended treatment intervals; results may be compromised and if applicable, the Laser Hair Removal guarantee will be void.
d. At the end of your Membership Plan hold period, payments will continue with your next scheduled electronic funds transfer (EFT) date. Your Membership Plan expiration date will be extended by the amount of time that your Membership Plan was put on hold. Terms, conditions, rules and regulations of the original Membership Plan agreement continue to apply through the extended Membership Plan term.
e. Your Membership Plan must be activated a minimum of 30 days before it can be put on hold again.

You may cancel your Membership Plan with at least 30 days advanced written notice to your Home Clinic. If your Membership Plan is cancelled, Skinsmiths will calculate the usual price of any products and treatments received at the current retail price and reconcile this against the payments you have made and you will be liable for repayment to your Home Clinic for any underpayment.

Any unused services will expire when your Membership Plan ends.

Cosmetic injections using Botulinum toxin and/or Filler units must be used at times prescribed and administered by the Skinsmiths Aesthetic Practioner. They will decide, after consultation, on the dosage and placement of the Botulinum toxin injections and/or Filler.I can change the number of Botulinum toxin injections and/or Filler units in My Membership after consultation and a change in the price of My Membership (which can be paid either by a one-off lump sum or an additional deposit and an increase in the regular direct debit payment amounts.
My Laser Hair Removal Membership entitles me to a 12 month laser hair removal course aiming for up to an 80% reduction in hair. Some hair colours and skin tones may not be eligible for treatment; a Fitzpatrick Assessment will be completed to assess my suitability. I must follow the before and after care that is prescribed by My Skin Technician. Some underlying medical conditions may adversely affect the opportunity of long-term results. If you achieve less than an 80% reduction in hair growth at the end of your treatment course your guarantee period will start.The initial treatment course is 8 treatments at 4-8 weeks intervals (as advised by my Skin Technician). For your guarantee to be valid, you must keep to the recommended treatment intervals and attend regular reviews with your clinic, where photos will be taken. If you need to stop treatments within your treatment course (including during the guarantee period) for any reason (for example pregnancy), you cannot postpone your Membership and restart it later and the guarantee will be void. If eligible, the guarantee period starts immediately following your 8th treatment. During the guarantee period you will receive an additional eight sessions at no further cost within a two year period. Guarantees cannot be transferred between clients and/or Skinsmiths clinics. Guarantees are restricted to the initial body area that has been agreed to be treated.
My Skin Health Membership may include Fractional CO2 Laser, Intense Pulsed Light (IPL) , Skincare Infusion, Skinsmiths Signature Detox Treatment, Microneedling. My Skin Health Membership will be chosen to suit my skin concerns after a consultation. Results may vary. I will achieve the best results if I keep to the recommended schedule as advised by My Skin Technician and if I follow the prescribed before and after care for my skin. There are more terms and conditions which apply to each Skinsmiths Membership Plan and these are detailed on your individual Membership Plan Agreement document. These additional terms also form part of your Membership Plan Agreement.

Offers and Competitions

Offer valid for new customers only. Not to be used in conjunction with any other offer. Off peak times are any available appointment times Mon-Fri before 5pm. Can only be redeemed after a complimentary consultation. Must be paid on day of consultation. Non-exchangeable for cash. Offer subject to change.

         Entry and eligibility

  • Entries must be received between the Entry Open Date and the Entry Closing Date.
  • The prize draw is free to enter and no purchase is necessary.
  • Promoter’s employees, their immediate family or any third party directly associated with the promotion are not eligible to enter.
  • Incomplete, illegal, misdirected or late entries will not be valid.  
  • Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be valid.  Multiple entries made by the same person from various email, social media or other accounts or from the same IP address will not be valid.
  • Any entries which do not comply with the How to Enter Requirements, or which contain any third party intellectual property without prior informed consent from the rights holder, or which contain any abusive, inappropriate, offensive or obscene language or imagery will be disqualified. 

         Price fulfilment and disqualification 

  • Prizes are as stated, they are not transferable and there are no alternative prizes or cash substitutes. Promoter reserves the right to substitute a prize of equal or greater value in the event that the selected prize is unavailable for any reason whatsoever.
  • A winner forfeits their prize and the Promoter reserves the right to select at random an alternative winner if:
  • (a)    within 3 weeks of being notified by the Promoter, a winner does not respond or does not provide their full name and relevant details (if applicable, details for the prize to be despatched to in the eligible country of residence); or

    (b)    if a prize is rejected or returned undeliverable; or

    (c)    if an entry is invalid or an entrant is disqualified or in breach of these Terms and Conditions.

  • Promoter reserves the right to disqualify an entrant or winner that in its absolute discretion could bring the Promoter into disrepute.
  • Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.
  • The name of the winner(s) can be obtained by sending a stamped, self-addressed envelope, within 4 weeks of the Prize Draw Date to the Promoter at WeWork Waterhouse Square, 138 Holborn, London EC1N 2SW, referencing the Promotion Name.

          Promotional Activity relating to the prize draw

  • In entering the prize draw, all entrants and winners agree to participate in any promotional activity relating to the prize draw, which may include entry content, voice, image and name for publicity purposes (in any media, print or online, including any websites, social media sites or third party retailer websites) and in advertising, marketing or promotional material (whether or not related to the prize draw) free of charge without additional compensation or prior notice. Promoter may modify any entry content to fit in context with the relevant usage, whilst maintaining its original sentiment.

          Personal Information

  • All personal details and/or information given either in the entry process or otherwise must be truthful, accurate and in no way misleading. Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.
  • Any personal information that entrants share with the Promotor (including name, address, email, social media profile, or other data) will be kept secure and only used in line with the Promoter’s Privacy Policy and these Terms. By entering the prize draw, entrants agree that their information may be used by the Promotor and its suppliers to administer the promotion.

         Social Media Platform Specific Terms

  • By entering the prize draw, entrants will be deemed to be bound by and have accepted these Terms and Conditions and Facebook Statement of Rights and Responsibilities and Facebook Community Standards and  Instagram TermsInstagram Privacy Policy and Instagram API Terms. Promoter reserves the right to disqualify any entries that have failed to abide by and/or are in breach of Facebook’s Statement of Rights and Responsibilities.
  • This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook or Instagram. You are providing your information to the Promoter and not to Facebook or Instagram. The information you provide will only be used as stated in these Terms and Conditions. By entering the prize draw, entrants will be deemed to have released Facebook and Instagram from any and all liability arising from their participation in the prize draw or out of, pursuant to, or as a result of the carrying out of the prize draw.

         General Terms

  • Promoter’s decision is final and no correspondence will be entered into.
  • Promoter reserves the right in its absolute discretion to amend or waive any of these Terms and Conditions, or suspend or cancel the prize draw at any stage, in the event of circumstances that are unforeseen or beyond its reasonable control (including suspected or actual fraudulent or misleading practices or other breaches of these Terms and Conditions).
  • English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

A £20 Skinsmiths voucher will be credited to the account of the reviewer providing they have attended at least one appointment at a Skinsmiths clinic or clinic provided Skinsmiths services. Reviews made by customers who have not attended an appointment, or reviews that are not genuine will not qualify for the Skinsmiths voucher reward. 

One voucher per person. Subject to availability. Not exchangeable for cash. 

Voucher credit can be spent on Skinsmiths products, casual services or towards the payment of a new membership - and only in Skinsmiths clinics or on Skinsmiths' booking website. 

Qualified reviews will be posted to our website and use across social media. By completing your details and clicking 'submit' you agree to sharing your details with us and us using your words publicly online. 

CONTACT US

If there are any questions regarding this policy you may contact us using the information below.

Email: uk@skinsmiths.com 
 
Physical Address:
Skinsmiths UK
Ground Floor, 
68 Heath Street, 
London,
NW3 1DN